Terms & Conditions of Use

1. Acceptance

By using TripMaster, schools, staff, parents, and providers (“Users”) accept these Terms. Schools are responsible for ensuring their users comply.

2. Service

SchoolTripMaster provides tools for planning, approving, and evidencing educational visits, including document storage, communication, and consent workflows.

3. Accounts & Eligibility

• Schools must hold a valid subscription and appoint an Educational Visits Coordinator (EVC).
• Staff accounts are provisioned by the school and must be kept secure.
• Parents/guardians receive invitations from their school.
• Providers require TripMaster approval before collaborating with schools.

4. Responsibilities

Schools:

• Maintain accurate trip, staff, student, and medical records.
• Ensure trip approvals and risk assessments comply with local policies.
• Review parent queries and consent submissions promptly.

Parents & Guardians:

• Keep contact details secure and up to date.
• Submit consent decisions by the deadlines provided.

Providers:

• Share only trip-related documents and respect confidentiality.

5. Acceptable Use

Users must not upload malicious content, attempt unauthorised access, share other users’ data without permission, or bypass security controls. TripMaster logs actions to maintain safeguarding audit trails.

6. Availability & Support

We aim for 99.5% uptime excluding scheduled maintenance or events outside our control. Support is available via [email protected].

7. Intellectual Property

The TripMaster platform and branding remain the property of SchoolTripMaster Ltd. Schools retain ownership of their uploaded data and grant us a licence to process it solely to deliver the service.

8. Liability

SchoolTripMaster is a trip-management and documentation platform. It is not a safety assurance programme, does not certify trip safety, and does not replace a school’s statutory duties for risk assessment, safeguarding, supervision, and critical decision-making.

Schools must keep appropriate backups of safety-critical trip information in their own controlled systems (for example, the school cloud platform and/or paper copies) to support operational resilience.

To the extent permitted by law, our liability is limited to fees paid for the current subscription term.

9. Term & Termination

Subscriptions renew annually unless cancelled per the contract. TripMaster may suspend or terminate accounts for breach or non-payment. Schools can export data for 30 days after termination before deletion.

10. Changes

We may amend these Terms to reflect legal or technical changes. Users will be notified via email or in-app message; continued use constitutes acceptance.

11. Governing Law

These Terms are governed by the laws of England and Wales. Disputes fall under the exclusive jurisdiction of the English courts.

12. Contact

Email: [email protected]